Star Trek: The Next Generation launched in 1987 – more than 10 years before Google was founded, four years before the first GSM-based mobile phone was built and 13 years before the iPad. Yet the creators of the show had the vision for characters to communicate with mobile devices, search their computers for information about anything and interact with them using touch-screen technology.
Today, we’re all “Next Generation” workers. Sure, we may not be beaming about exploring strange new worlds where we seek out new life and new civilizations, but many of us work long distances from our corporate offices, at home, at customer sites and on the move. We all carry mobile devices, whether they’re smartphones, tablets or laptops, and we expect to be able to work across them accessing files and tools.
But this brings with it two huge challenges for IT departments to balance: How can they enable this style of working without compromising security; and how can they protect the information that is created on those devices – especially if they’re part of a BYOD program.
Next-generation workers require a next-generation cloud-based data protection service – and that’s what we’re announcing today.
Earlier this year, we talked about the introduction of new technology underpinning the Mozy business that radically changed the way that we think about data, enabling us to put people, instead of machines, at the heart of our methodology. Today, we’re unveiling the new features that we’ve been able to build on top of that. Together, they offer a faster, easier-to-manage service with additional tools to help make customers more productive and further options for how to buy from us.
There are three new feature sets in the next-generation Mozy service:
- 1. Greater cloud administrative tools for Enterprise IT
Enhanced storage management saves time and money involved in provisioning and managing backup at a device level.
- 2. Enhanced End User Experience
An integrated Mozy Sync folder keeps files updated and available across multiple computers and mobile devices. Mozy also introduces new functionality, which ensures faster initial backup times and greater bandwidth efficiency when backing up large files.
- 3. New Partner Resources
New API support allowing partners and resellers to integrate with their preferred Remote Monitoring and Management (RMM) or Professional Services Automation (PSA) systems.
In addition, MozyEnterprise® now becomes the public cloud component within the EMC Data Protection Suite, which allows customers and partners to mix and match the usage of individual products to best fit their requirements, while lowering their total cost of ownership and providing investment protection. This means EMC customers and partners can extend their individual Protection Storage Architectures to include cloud data protection and access tools for desktops, laptops, mobile devices and remote offices.
Without a business-wide data protection strategy that includes backup, access and personal sync, people typically take matters into their own hands, adopting disparate, unconnected, often consumer-grade solutions to meet their immediate needs. This can quickly lead to “accidental architectures” that are, at best, difficult to manage and monitor, and can put business-critical data at risk.
The next-generation Mozy service offers an alternative to businesses by enabling them to consolidate their cloud backup, access and personal sync into one service that provides industry-leading administrative functionality. And, now that MozyEnterprise is part of the EMC Data Protection Suite, it’s even easier for organizations to build their public cloud solution into a holistic approach to their backup business wide.
We’re launching the next generation of Mozy services to boldly go into new areas of data protection – and we want you to come with us. To find out more, visit our next-generation website, also launched today.
Mozy now works seamlessly with OS X Mavericks. Now you can combine the advantages of the new Mac OS features with the peace-of-mind that comes with Mozy backup, including:
- Access to any file anywhere at any time through Mozy web, mobile, and tablet apps
- Confidence that your files are safe even if your local Time Machine drive fails
- Premium security, optionally coupled with FileVault encryption
- Even faster initial uploads of large files with Mozy’s enhanced resuming features
Download the newest Mozy Mac Client today for Mavericks compatibility and all the newest Mozy features and enhancements.
Maybe it depends what you do with your laptop. Personal documents can have huge sentimental value (what if you lost your baby photos?) but losing work documents could have a huge impact on your company’s bottom line – or maybe your bonus.
And what if you wrote one of the country’s most popular TV shows and last year’s National Book Awards Non-Fiction Book of the Year? Maybe the content on your laptop is potentially worth hundreds of thousands of pounds in revenues from scripts and books.
It’s that realisation that must have hit national treasure Miranda Hart when her laptop was stolen this month:
“If people who stole my laptop last night in W6 out there. Please please please return. Precious creative projects all lost. Will reward. RT.” Hart tweeted in a desperate attempt to retrieve the work that she lost along with her computer. And it appears that she’s still waiting for an answer.
How much is the data worth or even the reward? Recent research from Mozy found that, where a reward was offered, the average bounty for a lost or stolen item was over £275.
I really hope that Miranda gets her computer back – not least because I want to find out what this season’s laugh is modeled on (please let it be Katy Perry’s Roar). But our advice is to save the reward money and invest in the much more reliable and cost-effective use of online backup.
Businesses can protect their data from under £7 a month and home users from under £5. Check out Mozy for more details.
So, don’t ever put yourself through the heart-stopping, sinking feeling that your data may be gone forever, just get backup. Such fun!
Tritanium is the security methodology that Mozy has developed to help it earn the title of the world’s most trusted backup provider and hinges on three elements:
- Military-grade security with an encryption key that only you know and the military considers uncrackable
- World-class data centres that keep your cloud data locked up like Fort Knox
- A service that’s built to last, trusted by over six million people, 100,000 businesses and 800 giant corporations – and owned by one of the 250 biggest companies in the world
In a recent survey, Mozy asked 150 Dutch people what measures they believed needed to be in place in order to consider a cloud service safe.
Encrypting your files with a code that only you know at the cloud vendor site
Independent certification that the data centre is secure at the cloud vendor site
An alarm to protect against unauthorised access at the cloud vendor site
Protection systems for fire, floods and earthquakes at the cloud vendor site
Knowing that the doors and windows in the data centre are locked at the cloud vendor site
Dividing it up, and having copies stored in different areas at the cloud vendor site
A 24-hour guard and patrol dogs at the cloud vendor site
Eyeball scanner to secure door at the cloud vendor site
*Other (please specify)
Top demands included encryption, certification and threat detection. These – and 98 per cent of all other requirements are met with Mozy’s Tritanium-lined cloud.
With Mozy backup, a 12-digit key and 448 blowfish encryption, it would take, on average, 79 octillion (79,000,000,000,000,000,000,000,000,000) guesses to break into a single packet of your data. A computer randomly generating one billion guesses a second would take 8.3 million years to crack the code.
Mozy is also certified by the International Organisation for Standardisation (ISO) – the world’s largest developer of international standards – in the field of information security management systems.
And, of course, the data centres aren’t **just** fitted with intrusion alarms – they are staffed 24x7x365 by technical and security staff, with earthquake detection and biometric entry systems.
So, if you’ve been putting off backup for another day, waiting for a solution that you can really trust – trust Tritanium.
Drink in hand, sun on your face, toes in the water, the world and all its cares slip away. And then you have to come back to the office, force your feet into formal shoes and try to remember how your laptop works.
No wonder then that, when the summer ends, help desk requests can go through the roof. The first challenge is logging into your computer. The Telegraph suggests that we have to remember 10 different passwords everyday and not using them is possibly the simplest way of forgetting them. First call to the help desk!
Once you’re in, it’s a case of remembering what you’re doing. The challenge here is making sure that you don’t do any harm before you’re back in the swing of things. With autopilot off and muscle memory more long-term than you’d like, it’s easy to make silly mistakes in a spreadsheet or to accidentally save over a Word document. Another call to the help desk!
That’s why having business-quality backup is so important. A service that integrates with directory and single-sign-on solutions means that there’s one less password to remember and one fewer call to the helpdesk.
And, with file versioning, even if you accidentally save over a document more than once, you’re able to roll back and restore the original. Just choose the date at which the file was last correct and restore it to your computer.
Of course, you can do that yourself without a call to the helpdesk – so, hopefully, the IT support team can enjoy a gentle return to work too.
What about the man-hours cost though?
Gartner says that the average helpdesk call costs $20 in man-hours to resolve – which is about £13 to you and me. That might be for something as simple as a password reset or it could be trawling through backup data for a lost contract. But it’s an average so let’s work with it.
A typical Mozy user carrying out restores completes five each year. So, assuming that all end users have a similar need to restore, basic maths tells us that would equate to a £65 per user per year spend.
Sounds too simple? Sounds like a lot of restores?
That’s probably not surprising. The barriers in place to prevent workers from carrying out restores may well be bringing down the number that actually happen. Who really wants to contact their office IT support desk for help? Who really wants to fill out a support ticket? And who really wants to wait for their ticket to be processed and for their data to be retrieved? Sure, if your laptop dies and you need your whole backup set restored to your new computer, then it’s worth it. But, for one file though?
So, many people simply recreate the work that they’re trying to recover. And how much does that cost?
We’re going to have to resort to some averages again here. The average UK worker is paid around £25,000 a year. That works out at £12.82 an hour, however, when you take the costs of employment into account (National Insurance, office space, statutory leave, etc) experts say that the average per-hour cost of a worker is closer to £23.86.
Even if they only took an hour to recreate each piece of lost work, the cost of the five would-be restores is £119.30
29.7m people are currently in employment in the UK and experts say that 25% of those work in an office. So, if 7.43m people need five restores a year, £885.8m could be lost annually through recreating office documents or £482.62m spent processing restore requests through helpdesks.
What’s the solution? End-user empowerment. Simply giving workers the tools they need to resolve their own data loss issues can cut a huge slice out the cost of restores to your business.
With Mozy, users are able to simply navigate to the earlier location of their file in Windows Explorer and right click on the greyed-out name of any file (or older version of a file) that’s no longer available on their hard drives and restore it to their computers there and then. For many files, it won’t take longer than opening something that’s actually stored locally.
How much do restores cost your business? Why don’t you tell us in the comments below?
We’re announcing some important updates to MozyPro® and MozyEnterprise® that will make management of the services much easier, saving you time and money. So, what’s all the fuss about? Two words: simplified management. Across our services, we’ll be introducing a new storage management platform, keyless activation and provisioning, and for MozyEnterprise, Active Directory integration. We hope you’ll love Mozy even more, especially if you’re the admin for your company.
Here’s what these two little words – simplified management - get you:
Seamless Single Sign On (SSO) integration – MozyEnterprise® will integrate with your Active Directory (or other LDAP solution), making the maintenance of the Mozy service more manageable for administrators and easing scalability for your organisation. Additionally, MozyEnterprise will integrate with any IdP that supports SAML 2.0, including Ping, ADFS, SiteMinder and VMware Horizon.
Learn more about our Active Directory offering >
Simple Storage Management – Mozy is introducing Pooled Storage, which will make resource management simple, fast, and more cost–effective. Storage will be managed at the organisation or user group level, with the added option of setting maximum storage limits to specific users or devices. Your account administrator will no longer assign storage on a per-device basis.
Keyless user provisioning – Protection for every employee in your organisation with fast user provisioning and activation – and no licence keys required! You will be able to add one or more users quickly by simply importing a list of users and easily configuring the settings for users and user groups. With the option to silently deploy backup agents to your employees’ devices, you will be able to ensure protection of your business data, regardless of location. Furthermore, your employees will be able to self–service their own activation, installation and restores – whilst your admin maintains control.
We’re excited about the new changes that we will be releasing for our customers. We continue to work hard to keep Mozy as the leading cloud backup service, globally – there is much more to come so stay tuned.
For more information, about our simplified management features visit our Support Portal >
Are you one of those people? The kind who writes an email and scrupulously check and double check the addresses you’re sending it to, only to experience the dreadful sinking sensation that you’ve sent it to the person it’s about by accident. Even though you could swear that you’ve addressed it correctly, you can’t stop yourself from frantically clicking through to your sent items for validation.
What about making coffee in front of the boss? Are you convinced that your normally-steady hand will inexplicably turn into a quivering coffee-sprinkler, designed to spill as much of the brown stuff on as many people as possible. And does that mean you don’t do it?
It seems that nearly all of us have some irrational workplace fears that prevent us from doing things. If that means not having a cup of coffee, it’s probably not a big deal but, if prevents the implementation of a new project that could bring cost savings and time efficiencies, that’s a different matter.
Sounds extreme? 37 per cent of IT managers said that they’d had projects rejected because of managerial fears. And 55 per cent say that their company perceives the adoption of technology as a risk.
An ability to recognise risk is an essential business skill but automatically dismissing projects as risky, irrationally, means that companies can miss out.
IT managers surveyed, highlighted just how arbitrary decision making can be by revealing which buzzwords invoke an irrational fear from their bosses. If you’re pitching Mozy to your manager, should you call it “online backup”, “cloud backup”, “backup on demand” or “backup as a service”?
The answer is “backup on demand”! 53 per cent of IT managers say “on demand” helps their proposals compared with 15 per cent for “as a service.” Conversely, 17 per cent say “as a service” hinders their pitch compared to just 5 per cent for “on demand.”
Want to know more about the best and worst buzzwords to use if you want budget sign off? Or do you want to know how many people secretly think the photocopier is plotting against them? Then read the full findings of Mozy’s research here.