We’re here to help you—anytime, every time

We’re here to help when you need to speak with someone that knows the application, understands your technical configurations, and can help you resolve an issue quickly.

MozySupport promises to provide:

  • An answer to your call when you need to speak to someone. On average, you’ll wait time less than two minutes to speak with one of our experts (phone support only available for our MozyPro and MozyEnterprise customers).
  • Certified Mozy support representatives who have thorough understanding of our products. We never outsource our support.




Support options

Depending on your subscription, you can access phone, live chat, or email support. We also have an extensive library of tutorials and documentation guides that will answer many of your questions. And our Community portal gives you access to other Mozy customers like you that are always willing to provide helpful insights.

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